Book Inn (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store and protect your information when you use www.book-inn.co.za and make a booking through our platform.
We may collect the following information:
Full name
Email address
Contact number
Billing details
Booking details (dates, guests, property selected)
Payment confirmation information
IP address and browser/device data
Communication between you and us
We only collect information necessary to process bookings and provide our services.
Your information may be used to:
Process and confirm bookings
Communicate booking details and updates
Process payments
Manage cancellations and refunds
Improve our website and services
Comply with legal and tax obligations
We do not sell or rent your personal information to third parties.
Payments are processed securely through our integrated payment provider. We do not store full credit card details on our servers.
We may share your information with:
The property owner or manager relevant to your booking
Payment processors
Service providers who help operate our website
Authorities where legally required
All third parties are required to handle your data securely and confidentially.
We implement reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access.
Under POPIA, you have the right to:
Request access to your personal information
Request correction or deletion of inaccurate information
Object to certain processing
To exercise these rights, please contact us at:
[Insert Contact Email]
We retain personal information only as long as necessary to fulfil booking obligations and comply with legal requirements.
We may update this policy from time to time. Updates will be posted on this page.
